BuzzerBeater Forums

Hello, I have encountered a serious bug.

All my Supporter‑only custom settings for my team have been completely wiped overnight. This includes team logo, team banners, custom jerseys, custom court, press blog, player nicknames, player quotations and other supporter‑only custom features. Everything reverted back to system default.

My Supporter subscription is valid until February 2027, my paid privilege has NOT expired. I did not manually delete or modify any of these configurations. This issue occurred automatically overnight.

Could game staff please check my backend data and restore my lost custom supporter settings? Thank you very much.

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The problem is now resolved. It appears my supporter benefits were delayed by one day before taking effect. I am curious whether my case is an isolated incident. I would really appreciate it if the team could fix this error caused by different renewal methods to improve the overall experience for supporters.
If there are no further similar reports from other users, this thread can be closed.

Last edited by 王大鹅 at 8/25/2026 9:40:02 PM

I have put lots of time and personal affection into these custom configurations for my team. I sincerely ask the staff to check backend records and fully restore all my lost custom data.

Besides, due to this system failure, I cannot enjoy my paid Supporter benefits normally. I request corresponding Supporter days to be compensated, counting from today until all my custom data is successfully restored. Thank you for your assistance.

My Supporter benefits are shown to expire on February 18, 2027 (including rewards from the B3 prediction event), yet automatic payment was still charged on the 19th of this month. It appears the previously‑issued half‑year duration reward never actually took effect. Could a GM please help confirm whether this is a bug?

Is the bug of lost supporter benefits still persisting?

Yes, this bug is still ongoing. If you check my team page, you will see that all supporter‑only content is completely wiped and hasn't been restored. (69380)

My supporter subscription still has half a year remaining, yet the quarterly fee was automatically deducted from my bank account. I am not sure whether this is part of the billing mechanism. Do I need to revoke the payment authorization for my account first in order to claim prediction rewards? Thank you for your attention and reply.

Hello, the issue has been resolved when I logged in today.
Could this bug was related to the difference between the two supporter payment options: auto‑renew subscription and one‑time purchase?
Thank you for your assistance. Wish you all the best!