How to report bugsTo start, read this thread for known issues. Also check this forum to see if anyone has already noticed the bug you are experiencing. Please make an effort not to open a duplicate bug report!
Also, one bug per thread. Don't start talking about a different bug in the middle of a thread. If in doubt, start a new topic instead of posting in an existing one.
FormatChoose an appropriate title for your post. This helps BBs, GMs, and other users know at a glance what recent issues have been opened. For example, imagine you are a getting an error message when you try to expand your arena. "Bug??" or "PAGE ERROR" are examples of bad choices. "Arena expansion submission fails" would be better. Finally, the title should be a summary of your post. There shouldn't be any information in the title that's not in the body of the post.
Now for the text of the report. Use the buttons above the text box to create links to forum messages, players, teams, and matches. The IDs you need for each of those links is clearly displayed on the relevant pages.
If you need to create a link to another BB page, use the "www" icon to create a link, but please don't paste the full link as input. Use only the part starting after "/www.buzzerbeater.com", including a leading "/". This way, a user on any server can follow the link.
One type of link you might want to create is to a specific point in a game. Imagine I want to point out a bug that appeared with a minute and a half left in the Canadian tournament final
(3985766). First, I'd go the Game Report/Replay for that game, then enter "46" and "30" into the Fast Forward form at the bottom of the page... "46" since to get to 1:30 left in the game, you need to be 10 minutes and 30 seconds into the 4th quarter.. so 12+12+12+10 = 46, and 30 for the seconds.
Once you enter that information, the match replay relaunches. Use the new URL to create a link (using the part starting at "www.buzzerbeater.com", as above)...
(/match/3985766/reportmatch.aspx?realTime=2790). And now you have a link to the specific part of the match you wanted that should work for users on any BB server.
Forum languagesThe BBs try to read this forum regularly, but it really helps if the posts are in English. If not, they will do their best, but please understand that while they all speak English, only one or two of them speak French, German, Italian, and Hebrew, and other languages are even more difficult.
You can still post if you do not speak one of these languages, but please understand that it might be difficult for a BB to respond.
Last edited by Mod-oeuftete at 09/10/2009 07:11:37